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Your personal information will be used in accordance with our Privacy Policy.
Customer service hours: Monday - Friday, 9am - 5pm.
Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.
All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at info@skininskincare.com.au within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Once approved, we will arrange for your item(s) to be returned.
SKININ SKINCARE Privacy Policy.
Last updated: 22.10.2023
OVERVIEW
This website is operated by SKININ SKINCARE. Throughout the site, the terms “we”, “us” and “our” refer to SKININ SKINCARE. SKININ SKINCARE offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
ORDER PROCESSING:
Please allow 1-2days to process your order. Expect an email within 1-2days to let you know your order is on the way!
FLAT RATE SHIPPING
We offer Free Standard Delivery on all orders over $200. For orders under $200, a Standard Delivery fee of $9.95 applies Australia-wide.
Standard Delivery takes 3 - 7 business days to arrive for customers in Metro areas and 7-10 business days for customers in WA, NT and regional areas across the country.
Express Delivery fee of $14.95 applies Australia-wide.
Express delivery will take 1 –3 days to arrive for customers in Metro areas and 2 - 4 days for customers in WA, NT and regional areas across the country.